Our responsibilities included ongoing application maintenance, performance optimization, implementing updates, and providing Level 2 (L2) support for customer issues. Additionally, we implemented custom plugins to connect to various network devices and cloud infrastructure providers to fetch device configurations. We also implemented CIS benchmarks, STIG, and custom compliance checks. The key technologies and areas of focus included:

• Java Tech Stack: Utilizing Java and related technologies to enhance and maintain the core functionalities of the Cloud Security Posture Management software.
• Implementation of CIS Benchmarks: Ensuring compliance with Center for Internet Security (CIS) benchmarks to maintain high security standards.
• Implementation of STIG: Implementing Security Technical Implementation Guides (STIGs) for robust security configurations.
• Custom Compliance Checks: Developing and integrating custom compliance checks tailored to specific client requirements.
• Custom Plugin Development: Creating and maintaining custom plugins to connect to various network devices and cloud infrastructure providers, fetching device configurations.
• L2 Support: Providing dedicated Level 2 support to address and resolve customer issues promptly.

1. Complex Compliance Requirements: Ensuring the software consistently supports the latest CIS benchmarks, STIG compliance checks.
2. Custom Compliance Check Development: Ensuring the software consistently supports the latest custom compliance checks.

3. Integration with Diverse Systems: Developing custom plugins to connect with various network devices and cloud infrastructure providers to fetch device configurations.
4. System Performance Optimization: Regularly monitoring and optimizing the application to handle complex cloud security posture management tasks.
5. Customer Issue Resolution: Providing swift and effective L2 support to resolve diverse customer issues and minimize downtime.

1. Comprehensive Maintenance Strategy:
   • Regularly updated the application to incorporate the latest security patches, feature enhancements, and compliance requirements.
   • Conducted rigorous testing to ensure stability and compatibility with existing systems.
2. Enhanced Compliance Management:
   • Implemented CIS benchmarks and STIG compliance protocols using the Java tech stack.
   • Developed custom compliance checks tailored to specific client needs, ensuring comprehensive security posture management.
3. Custom Plugin Development:
   • Created and maintained custom plugins to connect the software with various network devices and cloud infrastructure providers, enabling the fetching of device configurations.
   • Ensured seamless integration of these plugins with the core application, maintaining high performance and stability.
4. Optimized Application Performance:
   • Implemented advanced monitoring tools to continuously assess and optimize the application’s performance.
   • Automated routine maintenance tasks to reduce manual intervention and improve efficiency.
5. Effective L2 Support:
   • Established a dedicated L2 support team to handle customer queries and issues.
   • Utilized advanced diagnostic tools and processes to identify and resolve issues swiftly, minimizing impact on client operations.

• Improved Application Stability: Continuous maintenance and optimization efforts led to significant improvements in application stability and performance.
• Robust Compliance Management: Seamless implementation of CIS benchmarks, STIGs, and custom compliance checks ensured comprehensive security compliance.
• Enhanced Functionality: Custom plugin development enabled integration with various network devices and cloud infrastructure providers, enhancing the overall functionality of the software by fetching device configurations.
• High Customer Satisfaction: Prompt and effective L2 support resulted in high customer satisfaction, with a notable reduction in downtime and issue resolution times.

Our involvement in the maintenance and sustenance of the client’s Cloud Security Posture Management software not only enhanced the application’s performance but also ensured robust compliance with security standards. The implementation of CIS benchmarks, STIGs, custom compliance checks, and the development of custom plugins received equal focus, which streamlined operations and provided clients with a secure and efficient cloud security posture management solution.